Smokos Casino › Terms and conditions
Terms and conditions
These terms form the agreement between you and Smokos Casino ("Smokos", "we", "us"). They apply the moment you open an account, place a stake or accept a promotion. If any part of them does not suit you, do not register and do not deposit.
These terms move when the law moves, when our licence conditions change, or when we add something to the product. Anything material is announced inside your account ahead of time, and the stamp at the head of the document tells you which version you are reading. Play on after a change and you have accepted it.
1. Who can open an account
Accounts are open to adults: 18 or over, and legally able to enter a contract. One person, one account, registered in your own name with your own details and funded from payment instruments that belong to you.
- Accounts opened by anyone under 18 are closed on discovery, stakes are void and deposits are returned to source.
- Duplicate accounts are closed. Where a duplicate has been used to claim a promotion more than once, the bonus and anything won from it are forfeited.
- You are responsible for knowing whether the law where you live permits you to use an offshore online casino. See our disclaimer for the Australian position.
- Employees of Smokos, of our game suppliers, and their immediate families may not hold player accounts.
2. Your account and your login
Keep your password to yourself. Everything done through your login is treated as done by you, and we cannot reverse stakes placed by someone you gave access to. Enable two-factor authentication in account settings — it is the single most effective thing you can do to protect a gambling account.
Tell us immediately if you suspect your account has been accessed by someone else. We will freeze it while we investigate. We will never ask you for your password, by email, chat or phone.
Keep your registered details accurate. Payouts are sent using the information we hold, and a mismatch between your account name and your bank or wallet will stop a withdrawal.
3. Deposits, balances and withdrawals
Balances are held in Australian dollars. Money in your account is not a deposit with a bank, earns no interest, and is held separately from our operating funds.
- Deposits credit instantly on every method except bank transfer and crypto, which settle at the pace of the network or the bank.
- Withdrawals go back to the method you deposited with, wherever that method accepts payouts. Prepaid vouchers do not, so in those cases you will be asked for an alternative in your own name.
- Your first withdrawal is released once identity verification is complete. See the KYC policy.
- We do not charge a fee in either direction. Your bank, card issuer or wallet provider may charge one of their own.
- Third-party payments are not accepted. Funds arriving from an account that is not yours are returned to source and the transaction is reviewed.
4. Fair play
Games are supplied by licensed third-party studios and run on their random number generators or, for live tables, on real equipment filmed in a studio. We cannot alter an outcome, a paytable or a return-to-player setting, and neither can you.
The following will result in stakes being voided, winnings withheld and the account closed: using automated software or bots, exploiting a software fault instead of reporting it, colluding with other players, opening accounts on behalf of someone else, or deliberately structuring play to clear a bonus without genuine risk.
If a game malfunctions, the round is void and stakes are returned. A display error that shows a win which the game engine did not record is a malfunction, not a win, however it appeared on screen. The server log is the record of account.
5. Bonuses
Promotions are optional and carry their own conditions. The full set lives in our bonus terms, and the specific conditions attached to an offer are shown before you opt in. Where the two differ, the conditions shown at the point of opt-in apply to that offer.
6. Responsible gambling
Deposit limits, loss limits, session timers, time-outs and self-exclusion are available in your account and take effect immediately. Tightening a limit applies straight away; relaxing one takes effect only after a cooling-off period.
A self-exclusion cannot be lifted early, by you or by us, and we will not accept a new registration from an excluded customer during the exclusion period. If you need support, the National Gambling Helpline is free and confidential on 1800 858 858.
7. Closing an account
You can close your account at any time from account settings or by asking live chat. Any withdrawable balance is returned to you; bonus funds and winnings still subject to unmet wagering are forfeited on closure.
We may suspend or close an account where these terms have been breached, where verification is refused or cannot be completed, where we are required to by law or our licence, or where the account has been dormant for twelve months or more. Where we close an account for a reason other than a breach, your withdrawable balance is returned in full.
8. Complaints and disputes
Raise the issue with live chat first, because they can see your account and settle most things on the spot. If you are not satisfied, ask for the matter to be escalated; that puts it in writing and starts a formal review, which we aim to complete within ten business days.
If the outcome still does not satisfy you, the matter can be referred to our licensing authority in Curaçao. Please note that no Australian regulator or ombudsman has jurisdiction over this service. Keep your own records: transaction identifiers, timestamps and screenshots make any dispute far easier to settle.
9. Liability
We provide the service as it is. We are not liable for losses arising from your own play, from interrupted connections, from a device you do not control, or from events outside our reasonable control. Nothing here limits liability that cannot be limited by law.
These terms are governed by the law of the jurisdiction in which our licence is issued.
10. Dormant accounts
An account with no login, no stake and no transaction for twelve consecutive months is treated as dormant. We write to the registered address first. If the account stays untouched after that notice, a monthly administration charge may be applied to any remaining balance, capped so that it can never take the balance below zero and never turns a balance into a debt.
Logging in and placing a single stake is enough to wake an account up and stop the charge. Where a dormant balance is claimed later, we pay it out once identity is confirmed, whatever the gap. Money in a dormant account does not expire and is never absorbed.
11. Errors, mispriced offers and technical faults
Software and people both make mistakes. Where a bonus is published with an obviously wrong number, where a game pays out on a rule it does not have, or where a balance is credited twice, the position is the same: the round or the credit is corrected back to what it should have been, and anything staked on the error is returned rather than kept.
We will not claw back a genuine win that the game engine recorded correctly. The test is always the server log, not what a screen showed while a connection was dropping. If you think a correction is wrong, ask for it to be escalated and the logs will be read with you.
12. What belongs to whom
The Smokos name, the wordmark, the artwork on this site and the layout of these pages are ours. The games are not: they belong to the studios that built them and are licensed to us to display. Nothing on this site may be copied, reframed or published elsewhere without written permission, and that includes scraping the game lobby.
Anything you send us, from a support message to a screenshot attached to a complaint, stays yours. We use it to deal with the matter you raised and nothing else.
13. How we contact you
Notices go to the email address registered on the account and, for anything about your money or these terms, to the message centre inside the account as well. A notice counts as delivered when it is sent, so keep the address current; a bounced address does not pause a deadline.
Service messages about security, payments, verification and changes to these terms are part of holding an account and cannot be switched off. Marketing is entirely separate, opt-in only, and unsubscribing from it changes nothing about the rest.
14. Transfer, severability and events outside our control
- Your account is personal to you and cannot be sold, shared or transferred to anyone else.
- We may transfer our side of this agreement to another company in the same group, provided your balance and your rights travel with it unchanged. You will be told before it happens.
- If a court finds one clause unenforceable, the rest of the agreement stands and that clause is read as narrowly as the law allows.
- Neither side is liable for a failure caused by something genuinely outside its control: a network outage, a payment processor failing, a natural event, a change in law. We still owe you your balance, and we will still pay it out once we can.
- Not enforcing a clause once does not mean we have given it up.
15. Language
These terms are written and published in English, and the English version is the one that governs. Any translation we provide is a courtesy to help you read them; where a translation and the English disagree, the English text applies.